The new blueprint for telecoms growth is about combining Digital Twin of Customer and Agentic AI as strategic resources to ...

“The solution has been conceived as a cross-service AI layer that can be applied across Telefónica’s entire enterprise voice ...

As the telecoms industry shifts from rule-based automation to agentic AI, operators need to adopt a governance first-strategy ...

Rakuten’s Mantu Kumar Tiwari looks at why it’s necessary to integrate ethics into organizational core operations rather than ...

Physical AI could transform industries and improve lives, but adoption is held back by cost, complexity and fragmented ...

Japan's four telecom operators are tracing different paths. Their distinct views of what constitutes a telco provide a useful ...

Akram Bakri from stc Bahrain explains how the operator is leveraging AI, automation and its EVOLVE framework to boost ...

MTN’s Charles Molapisi explores how the group is embedding AI across operations to improve customer experience, reduce costs, ...

Rakuten Mobile’s Sachin Verma discusses how the operator is advancing autonomous operations with AI agents, closed-loop automation and deterministic models trained on enterprise data.

Many telecom vendors and operators are working with AI teams, aiming to enable AI agents to handle more than simple chat interactions. The challenge is that AI can understand the customer, but it ...

ODA explained: Tools for implementation and deployment Implementation focuses on providing machine-readable specifications and code so that ODA principles can be embedded in software systems, while ...