Learn about the KLM flight refund saga involving a $9,188 ticket cancellation amid the Ebola outbreak in Uganda. Can Consumer ...

When Ebola broke out last May in Uganda, Isador Lieberman immediately canceled his upcoming KLM flight to Entebbe. He says a KLM agent assured him that, under the circumstances, the airline would ...

When Ebola broke out last May in Uganda, Isador Lieberman immediately canceled his upcoming KLM flight to Entebbe. He says a KLM agent assured him that, under the circumstances, the airline would ...

Cruise ship passengers frequently contact Consumer Rescue after falling victim to scams during their travels. Unfortunately, by then it’s usually too late to do anything – except to tell their stories ...

As a consumer advocate who has reviewed, investigated and resolved thousands of problems during the past decade, I know there is a right way — and a wrong way — to write an effective complaint letter.

How did a $428 Southwest Airlines ticket end up costing an American Airlines customer in distress $4,500? If you guessed a fake airline call center scam is behind this astounding upsell, you would be ...

Just before the holidays, Jill Eberhardt says scammers hit her PayPal account with a $1,010 unauthorized transaction. Although her bank, Chase, immediately identified the unusual “purchase” from Maple ...

When Ebola broke out last May in Uganda, Isador Lieberman immediately canceled his upcoming KLM flight to Entebbe. He says a KLM agent assured him that, under the circumstances, the airline would ...

Over the years, I’ve mediated hundreds of requests for help from distressed cruise line passengers. Many of these cruise fiascos were the result of passenger mistakes and could have been avoided by ...

As a consumer advocate who has reviewed, investigated and resolved thousands of problems during the past decade, I know there is a right way — and a wrong way — to write an effective complaint letter.

As devastating storms caused flooding and widespread damage in Maui last March, a Pennsylvania family canceled their beachfront Vrbo reservation. That was a logical decision they assumed would be ...