Rakuten’s Mantu Kumar Tiwari looks at why it’s necessary to integrate ethics into organizational core operations rather than ...

Physical AI could transform industries and improve lives, but adoption is held back by cost, complexity and fragmented ...

Japan's four telecom operators are tracing different paths. Their distinct views of what constitutes a telco provide a useful ...

Akram Bakri from stc Bahrain explains how the operator is leveraging AI, automation and its EVOLVE framework to boost ...

MTN’s Charles Molapisi explores how the group is embedding AI across operations to improve customer experience, reduce costs, ...

Rakuten Mobile’s Sachin Verma discusses how the operator is advancing autonomous operations with AI agents, closed-loop automation and deterministic models trained on enterprise data.

Many telecom vendors and operators are working with AI teams, aiming to enable AI agents to handle more than simple chat interactions. The challenge is that AI can understand the customer, but it ...

ODA explained: Tools for implementation and deployment Implementation focuses on providing machine-readable specifications and code so that ODA principles can be embedded in software systems, while ...

Designing a telecom service is one thing, but getting it to market — with all the technical alignment, manual sequencing, and system mapping that entails — is another. The reality is, for B2B services ...

At DTW Ignite 2026, Gartner’s Maryam Minhas sat down with Vodafone Egypt’s Ayman Fathy and TM Forum’s Joann O’Brien to explore why customer experience has become telecoms’ ultimate competitive ...

Telcos face two main challenges: understanding, managing and creating a suitable data infrastructure to work with AI; and recruiting data scientists to manage the data and apply the new technologies.