The practice of changing prices based on an individual’s personal data, and not simply market conditions, erodes trust.

An employee of customer service company TTEC Services Corporation filed a class-action lawsuit Tuesday in Colorado District Court alleging the company requires remote workers to purchase their own ...

Customers who use Olive, Williams Sonoma’s AI agent, convert at three times a higher rate than those who do not.

The rise of 30-minute delivery has caused major retailers to rethink how they balance fast store-based delivery with reliable ...

On September 2, Genesys Chairman and CEO Tony Bates will examine the agentic era and the opportunity it creates for customer ...

Consumers are anathema to what they see as unfair pricing practices. Now, the Federal Trade Commission is giving businesses ...

Consumers generally accept dynamic pricing as basic demand and supply, but once a business starts to layer in an individual’s ...

Not every piece of customer experience wisdom stands the test of time. Experts highlight six mantras and pieces of advice ...

The software vendor’s research finds organizations are deploying agents in under two days, even as ROI remains elusive.

Guests don’t just want freebies, they want recognition, personalization and an overall great experience as part of their ...

Two-thirds of CX leaders call their most recent AI project a success, but many projects are hitting substantial roadblocks, according to a survey released last week by Laivly, an AI and automation ...

Chief Digital Officer Arianne Parisi will take on the new role, which combines leadership of loyalty, personalization, ...