Two years ago, a healthcare client in Mexico openly told its vendor to stop sending timesheets. They weren't tracking hours clocked anymore. The only thing that mattered was results. That request ...

Canadian outsourcing firm TELUS Digital has confirmed that cybercriminals breached its network and accessed sensitive data. The BPO company acknowledged the cyber incident nearly two months after ...

Independent news and analysis of technology services across Latin America and the Caribbean, for decision makers on every side of the deal. Since 2009, the job has been the same: to be the publication ...

US companies are increasingly moving back-office services into Latin America, and Mexico tops the tally. Reasons behind the ...

A compromized BPO account can turn legitimate access into a massive data theft risk. Weak export controls and poor monitoring ...

The city's AI hub, instead of creating technology first and finding its use later, is designed to meet business needs.

Uruguayan technology startup hiSofi is bringing its core engineering operations back home, establishing an artificial ...

Saving stories is a members-only feature. Create your free account to save any story and pick it up later. Saving stories is a members-only feature. Create your free account to save any story and pick ...

Telecommunications company IFX Networks said it plans to invest $100 million in Guatemala over the next three years to grow its infrastructure. IFX also launched a $25 million Orión data center in ...

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