Ulta Beauty’s emphasis on personalization helped fuel incremental sales in its latest quarter, CEO Kecia Steelman said on a Q2 2026 earnings call. Its loyalty program, which grew membership by 3% to ...
The practice of changing prices based on an individual’s personal data, and not simply market conditions, erodes trust.
Customers who use Olive, Williams Sonoma’s AI agent, convert at three times a higher rate than those who do not.
Chief Digital Officer Arianne Parisi will take on the new role, which combines leadership of loyalty, personalization, ...
On September 2, Genesys Chairman and CEO Tony Bates will examine the agentic era and the opportunity it creates for customer ...
The rise of 30-minute delivery has caused major retailers to rethink how they balance fast store-based delivery with reliable ...
Not every piece of customer experience wisdom stands the test of time. Experts highlight six mantras and pieces of advice ...
The company shifted to points-based loyalty with premium tiers to offer consumers more consistent value and greater control ...
Consumers generally accept dynamic pricing as basic demand and supply, but once a business starts to layer in an individual’s ...
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